Customer Service High Call Volume
We are currently experiencing a high call volume and longer hold time to reach a customer service representative. We apologize for the inconvenience while we work to reduce the wait times and we encourage you to use the self-serve tools available through our member portal. If you still need to reach a representative, please use the Member Support feature found under the Insurance & Billing / Scott & White Health Plan menu option. For help signing up, logging in or navigating through the member portal, please refer to the access guide.
COVID-19 Vaccine Update
We care about the health and well-being of our members and are committed to keeping you informed. The COVID-19 vaccine will be covered at 100%. Click here for more information.
BSWH Web and Member Portal Tutorial
Watch a video tutorial about navigating bswh.swhp.org and Member Portal to learn about the tools and resources available to help you manage your health plan benefits.