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Medical Plan Info Center


URGENT: Severe Winter Weather In Texas

We're here to help! Due to the effects of the Severe Winter Weather in Texas, impacted Scott and White Health Plan members are encouraged to visit for updates & information. Contact Scott and White Health Plan Customer Service for assistance accessing medical care and/or services.


Customer Service High Call Volume

We are currently experiencing a high call volume and longer hold time to reach a customer service representative. We apologize for the inconvenience while we work to reduce the wait times and we encourage you to use the self-serve tools available through our member portal. If you still need to reach a representative, please use the Member Support feature found under the Insurance & Billing / Scott & White Health Plan menu option. For help signing up, logging in or navigating through the member portal, please refer to the access guide.

COVID-19 Vaccine Update

We care about the health and well-being of our members and are committed to keeping you informed. The COVID-19 vaccine will be covered at 100%. Click here for more information.

BSWH Web and Member Portal Tutorial

Watch a video tutorial about navigating and Member Portal to learn about the tools and resources available to help you manage your health plan benefits.



This site is a one-stop online headquarters for employees and dependents covered by Baylor Scott & White Health medical plans. To learn more about your medical coverage and other benefits, visit

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