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Contact Information

Scott and White Health Plan

For questions about your medical claims, prior authorization and coverage, call 1-844-843-3229.
For questions about your prescription drug coverage and generic alternative options, call 1-800-728-7947.


For general questions about enrollment and eligibility, call 1-844-41-PLACE (844-417-5223).
Log in to to enroll in benefits or update your contact information.

Baylor Scott and White Quality Alliance (BSWQA) HealthAccess

If you are not able to find a Tier 1 provider on our Provider Search Tool based on your specific needs, call BSWQA HealthAccess at 1-844-279-7589 for assistance.

Patient Advisory Nurse (PAN)

A telephone advice line to help patients make informed health care decisions. PAN’s mission is to help you access the right level of care, at the right time and place, based on the RN’s assessment of the patient’s symptoms. To talk to a nurse, call 1-800-724-7037.

Other Resources

BSWH Benefits

Visit your benefits website to review your plan options, find side-by-side plan overviews, and watch quick videos explaining how the plan works.


Thrive is Baylor Scott & White Health's comprehensive, award-winning wellness program. All employees—full time, part time and PRN—and their spouses are eligible to participate. And you don't have to be enrolled in a Baylor Scott & White medical plan to take part. To learn more about Thrive or get answers to specific questions, visit or email


Is a one-stop online patient portal tool to help patients manage their health and access MyChart. It also provides access to other features including access to the Scott and White Health Plan for users with an active account.  You can access MyBSWHealth here or download the MyBSWHealth App from the App Store or Google Play.

Baylor Scott & White Health Waives the Cost of E-Visits in 2017*

E-Visits offers an online diagnosis and treatment service that lets you skip a trip to the doctor's office. If you've seen an E-Visit qualifying provider (a HealthTexas provider in North Texas or a Baylor Scott & White Health provider in Central Texas) in the last 12 months, and just need help with a simple medical condition, an E-Visit may be just right for you. As a Baylor Scott & White Health employee, you and your eligible dependents have access to E-Visits. E-Visits can now be accessed from or from the MyBSWHealth app.
*Due to IRS requirements, HSA plan members must meet their calendar year deductible before E-Visit costs are waived.

CONTACT: To learn more about E-Visits, go to If you have questions about your eligibility for E-Visits or need technical support, call 1-855-760-7625. For benefit questions, contact Scott and White Health Plan at 1-844-843-3229.